Please see the list of answers to some FAQs. If you don’t see your answer here please send your question to our friendly staff at info@sunbeds.com.au

Are solarium beds legal?
It is completely legal to own and operate a tanning bed for personal, non-commercial use in Australia. The bans implemented in various states specifically target commercial solariums, where tanning beds are used for business purposes and open to public customers. Personal tanning beds, however, are not subject to these restrictions, allowing individuals to use them in private settings, such as their homes.
Does this work on a normal power point?
Our tanning beds are designed for ultimate convenience, allowing you to plug them directly into any standard wall outlet in your home. They are compatible with the traditional 240V power point commonly found in Australian households, so no special wiring or additional setup is required. Just plug in, turn on, and you're ready to go! Enjoy a salon-quality tanning experience right in the comfort of your home with this easy, hassle-free setup.
How much power do these beds use?
To make our tanning beds as environmentally friendly and energy-efficient as possible, we incorporate the most advanced and energy-efficient ballast technology available on the market today. This cutting-edge feature not only helps reduce the overall energy consumption of our beds but also minimizes their environmental impact, aligning with green energy standards. For your convenience, we’ve provided an estimate of the average cost of each tanning session, calculated using the national average electricity rate of $0.10 per kWh. This way, you can enjoy a high-quality tanning experience while being mindful of both your energy consumption and your utility costs.

Model Voltage Cost Per Session
Classic Canopy 240V Less than 2¢
Premium Canopy 240V Less than 2¢
Classic Bed 240V Less than 3¢
Premium Bed 240V Less than 3¢
LED Bed 240V Less than 2¢
Stand-Up 240V Less than 4¢
Which type of solarium bed should I get?
When purchasing a tanning bed, it's essential to carefully consider both the space available in your home and your budget. These factors will help ensure you choose a bed that fits comfortably in your environment and aligns with your financial expectations. While buying a second-hand tanning bed may seem like a tempting, cost-saving option, it’s often not worth the risk. Older, used models can come with hidden costs, such as expensive repairs and replacement parts, which may not be readily available if the model has been discontinued. These unexpected expenses can quickly add up, often exceeding any initial savings on the purchase price. Additionally, older beds may lack the latest energy-efficient and safety features, making them less eco-friendly and potentially increasing your electricity bills. Investing in a new, quality tanning bed from a trusted manufacturer ensures you’re getting the most up-to-date technology, full warranty protection, and access to customer support. This choice can provide greater peace of mind, better long-term savings, and a much safer, more reliable tanning experience.
How long will it take for my order to arrive?
For in-stock items, we aim to dispatch orders within 2-10 business days for metro areas. Deliveries to country and regional locations may take slightly longer. The transport company will reach out 24 hours before delivery to ensure someone is available to receive the goods. Once your order is on its way, you’ll receive a confirmation email with tracking information so you can monitor its progress. If you need any additional services or have specific delivery requests, please feel free to contact us. SHIPPING/DELIVERY TERMS & CONDITIONS
Does my order require assembly?
All orders are carefully packaged in durable boxes designed to fit through standard doorways and ensure safe transport, protecting your new tanning bed from any potential damage along the way. Your sunbed will arrive 98% pre-assembled, making final setup quick and easy – no specialty tools are required! Simply follow the included instructions, and you’ll have your sunbed ready in just minutes. If you prefer, we also offer an assembly service for added convenience. Just let us know when placing your order, and our team will be happy to arrange professional assembly for a seamless setup experience.
How long should globes last before I change them?
Most of our high-quality tanning lamps are designed to last up to approximately 700 hours. However, to maintain optimal performance and ensure you’re getting the best tanning results, we recommend replacing the globes at around 500-600 hours of use. Regularly changing the globes within this timeframe will help you achieve consistent results, maximizing both the effectiveness and longevity of your tanning bed. Routine replacement not only supports peak performance but also reduces the risk of diminished UV output, which can affect the quality of your tan. For further details on replacement options, compatibility, and recommendations, please refer to our Globes section or reach out to our customer support team – we’re here to help keep your tanning experience at its best.
What if I need service or parts?
We maintain a full inventory of spare parts for all our products, ensuring quick access to replacements when needed. Most spare parts are readily available and can typically be dispatched within 48 hours of placing your order, minimizing downtime and keeping your equipment running smoothly. For more details, please visit our Spare Parts section. In addition, our team of skilled technicians is available across most states in Australia, ready to provide in-person support and servicing as needed. For added convenience, we also offer dedicated technical support online, giving you peace of mind and reliable assistance whenever questions or issues arise. Our commitment is to provide fast, efficient support so you can enjoy uninterrupted use of your tanning bed.
How long is the warranty?
Our warranty is available for either a 12 or 24-month period, providing you with confidence and security in your purchase. This warranty includes FREE replacement components for any covered issues that may arise during this period. Please note that transportation charges and labor are not included in the warranty coverage. A comprehensive copy of the warranty terms and conditions will be included with your purchase, detailing all aspects of the coverage and any limitations. This document ensures that you have all the information needed to take full advantage of your warranty and make the most of your investment in our products.